Welcome https://www.natalieclaireking.com/ (our Site).

This Site gives you an opportunity to browse and purchase services for individuals and couples offered by Natalie Claire King Couples Therapy.

These Terms of Service (Terms) govern your use of this Site, as well as Natalie Claire King Couples Therapy services, and form a binding contractual agreement between you and us.

These Terms are important and you should ensure that you read them carefully and contact Natalie Claire King Couples Therapy at admin@natalieclaireking.com you have any questions before purchasing our products or engaging our services.

These Terms constitute the entire and only agreement between you and us and supersedes all prior agreements, conduct, representations and understandings.

Natalie Claire King Couples Therapy’s services are intended for people aged 18 and over.

ACCEPTANCE OF TERMS

  1. By accessing or using the services offered on our Site, you agree to be bound by these Terms, which you acknowledge that you have read and understood.

  2. We may change all or part of these Terms at any time.  If we do, the new terms and conditions will be posted on this Site.  Your continued use of the Site will constitute your acceptance of any changes. If you object to any changes to the Terms, your only remedy is to immediately discontinue your use of the products and/or services.

GENERAL DISCLAIMER

  1. Natalie Claire King Couples Therapy provides support, guidance and tools for you to set relationship goals, determine priorities and achieve results, but any decision you make, and the consequences that flow from such decisions, is your sole responsibility.

  2. All Natalie Claire King Couples Therapy services are intended for general education and information purposes only.  Nothing on this Site, or any of the content provided to you by us during our provision of the services, purports to offer specific medical or other professional advice.

  3. Any testimonials and examples within our marketing materials are not to be taken as a guarantee that you will achieve the same or similar results.

  4. You acknowledge and agree that Natalie Claire King Couples Therapy, its directors, principals, employees and representatives are not responsible for decisions that you may make nor losses that may arise out of any business or personal decision made by you at any time.

PAYMENT TERMS

  1. When purchasing our services, you are responsible for reading the full description of the service offered before making a purchase.

  2. You agree to pay all fees and charges for our services in accordance with these terms and conditions as well as those terms that are detailed under the relevant package you purchase on our Site and you authorise us to automatically deduct all applicable charges and fees from the credit card which you nominate when registering your details with us.

IN PERSON SUPPORT TERMS

Cancellation of appointments

  1. After your initial intake session we likely schedule follow on sessions of a duration and at a time agreed with you and this may be repeated on an as agreed basis. If you arrive late for a session, we may only be able to meet for the remainder of our scheduled time.  Sometimes we will meet more or less than once per week if that is consistent with a plan we both agree to.

  2. In agreeing to see you, we are reserving a block of time for your scheduled appointments. Therefore, it becomes time which we cannot make available for any other person without sufficient notice. Of course we do understand that emergencies can arise and we will try to accommodate in the following way:

    1. if you give 24 hours’ notice of your intention to not use your appointed time, we will not charge you.

    2. If you fail to give us 24 hours’ notice, we reserve the right to charge you a cancellation fee of half your normal session rate.

COPYRIGHT AND TRADE MARK NOTICES

  1. All material on this Site or otherwise delivered by us by us including (but not limited to) course content, text, graphics, information architecture and coding (Our Content), is subject to copyright. While you may browse or print Our Content for non-commercial, personal or internal business use, you must obtain our prior written permission if you’d like to use, copy or reproduce it.  Modification of Our Content for any other purpose is a violation of our copyright and other proprietary rights, and is strictly prohibited.

  2. You acknowledge that you do not acquire any ownership rights by using the Site or Our Content.

  3. The trade marks, logos, and service marks displayed on our Site are the registered or unregistered trademarks of Natalie Claire King Couples Therapy. The trade marks whether registered or unregistered, may not be used in connection with any product or service that does not belong to Natalie Claire King Couples Therapy, in any manner that is likely to cause confusion with customers, or in any manner that disparages Natalie Claire King Couples Therapy.

  4. Nothing contained on this Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any trade mark without our express written permission.

  5. You agree that damages may be an inadequate remedy to a breach of these Terms and acknowledge that Natalie Claire King Couples Therapy will be entitled to seek injunctive relief if such steps are necessary to prevent violations of its intellectual property rights.

CONFIDENTIALITY

  1. We respect your confidential and proprietary information, ideas, plans and trade secrets (collectively, Confidential Information). By using our products and/or services, you agree to respect the same rights of Natalie Claire King Couples Therapy’s clients and participants (Participants) and representatives of Natalie Claire King Couples Therapy.

  2. You agree:

    1. That any confidential information shared by Participants or any of our representatives is confidential and proprietary and belongs solely and exclusively to the Participant who discloses it or to us.

    2. Not to disclose such information to any other person or use it in any manner other than in discussion with Participants.

    3. That all materials and information provided to you by us are our confidential and proprietary information and intellectual property, belong solely and exclusively to us, and may only be used by you as authorised by us.

    4. That if you violate, or threaten to violate, any of your agreements contained in this paragraph we will be entitled to, among other things, injunctive relief to prohibit such violations.

  3. While you are free to discuss your personal results from our services, you must keep the experience and statements (oral or written) of the Participants in the strictest of confidence.

  4. As we value your Confidential Information, we will not disclose it to third parties unless:

    1. We have a genuine fear of a potential suicide, homicide or threat of imminent, serious harm to another individual;

    2. We have a duty to provide a spouse or parent of a deceased client access to their child or spouse’s records;

    3. Duty to release records if subpoenaed by the courts; or

    4. Otherwise required to do so by law.

  5. To best serve you, we may also at times share details of your case with our clinical consultants or supervisors. They are bound by the same rules of confidentiality as we are. We will not use your name and records of any consultation.

  6. Please discuss any questions or concerns you have about confidentiality with us at any time.  If you have specific legal questions about the laws regarding confidentiality, the exceptions, and how they may relate to your situation, please seek formal legal advice.

PROFESSIONAL RECORDS

  1. Access to your protected health information is restricted to Natalie Claire King Couples Therapy. You are entitled to examine and/or receive a copy of your records if you request it in writing unless we believe that seeing them would be emotionally damaging, in which case we will send them to a mental health professional of your choice.

  2. Because these are professional records, they can be misinterpreted and/or upsetting to people who are not mental health professionals.  We therefore recommend that you review them with us first so that we can discuss their contents.

  3. We reserve the right to charge for the costs of copying and sending records if you request them.

RIGHT TO TERMINATE

  1. We reserve the right to terminate your use of the Site or our products and/or services generally if you breach these terms, as determined by us in our sole discretion.

  2. Refunds are not provided for our services that have been rendered by us, unless we are in breach of the Australian Competition and Consumer Act 2010 or unless otherwise detailed on our Site (which may change from time-to-time). For abundant clarity, the relevant refund policy will be the refund policy which is current on our Site at the time of the refund request.

LIABILITY IS LIMITED

  1. The disclaimers, liability limitations and indemnities within these Terms do not exclude rights that by law may not be excluded.  Such rights include, but are not limited to, those rights under Australian Consumer Laws.

  2. We do not make any express or implied representation or warranty about, or shall be liable, in contract, tort (including negligence) or otherwise, for any direct, indirect, special or consequential loss, damages or reliance in connection with any of our Site or Our Content.

  3. In no event will we be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, or the cost of procurement of substitute products or services arising out of or related to the use, inability to use, unauthorised use, performance or non-performance of or reliance upon this Site or Our Content.

  4. These limitations and terms include (but are not restricted to) loss or damage you might suffer as a result of:

    1. Reliance on the completeness, accuracy, suitability or currency of information, products or services irrespective of any verifying measures taken by us (including third party material and advertisements).

    2. Failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records.

    3. Accessing websites or servers maintained by other organisations through links on our Site or products or services. Links are provided for convenience only. We do not endorse linked websites nor their products and services and you access them at your own risk.

    4. The use of credit card or other financial information, failure to complete (or delay in completing) any transaction, or other loss or damage arising from any transaction made or attempted on our Site.

YOUR INDEMNITY

  1. You indemnify us from all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred or suffered by you or us as a direct or indirect consequence of using or attempting to use our information, products, services or any breach by you or your agents of these Terms. We are not responsible for, and expressly disclaim all liability to the fullest extent permitted by law, for damages of any kind arising out of use, reference to, or reliance on any information contained within our Site or through use of our products or services.

DISPUTE RESOLUTION

  1. Should a dispute arise between us, we strongly encourage you to contact Natalie Claire King Couples Therapy at admin@natalieclaireking.com to seek a resolution.  Any reasonable requests will be considered and Natalie Claire King Couples Therapy will attempt to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.

APPLICABLE LAW

  1. These Terms shall be construed in accordance with and governed by the laws of Victoria Australia. You consent to the exclusive jurisdiction of the courts in Victoria to determine any matter or dispute which arises between us.

YOUR FEEDBACK

  1. We welcome enquiries or feedback on our Site. Unless specifically stated by you, we shall treat any information you provide us with, as non-proprietary and non-confidential.

  2. If you have questions or comments regarding this Site, or Natalie Claire King Couples Therapy services, please email us at admin@natalieclaireking.com.